Privacy Notice

Our privacy notice sets out what information we collect, how we use it, and under what circumstances we will share it with other parties. Grow the Coach is committed to protecting and respecting your privacy. When we need some of your personal information to contact you about our products and services, we will expressly ask you for the information we need and we’ll only use your personal information in the normal course of our business, which includes administering your account and providing the products and services you requested from us.

By accessing our products and services and using our website, you consent to allow Grow the Coach to store and process any personal information you provide to us to provide you with the content or service requested, by the following provisions:

Visitors to our website

Our website does not store personal information. How we use your information In the normal course of our business, we may ask you for personal information from time to time. We may use any information you give us about yourself and others to:

▪ Manage the services we provide you including any matters specified in our contractual arrangements.

▪ Keep you up to date with information about our services.

▪ Develop, evaluate, and improve our services.

▪ Conduct market research and client service analysis.

▪ Undertake statistical analysis (we will anonymise this data so that nobody can identify individuals from the findings).

▪ Prepare and promote marketing material such as testimonials and case studies, when we have your permission to do so (additionally, you may request your data be anonymised in such marketing material).

▪ Provide you with marketing material when we have your permission to do so.

▪ Run events and promotional activities. We treat all information we hold about you as private and confidential. We will not reveal any personal details or details concerning the work we do for you to anyone not connected with Grow the Coach, unless:

▪ You ask us to reveal the information, or we have your permission to do so,

▪ We are required or permitted to do so by law, or

▪ There is a duty to the public to reveal the information.

Storage and retention of information

All our data is stored electronically on secure servers and specific devices with passwords, pin codes or biometric security. Hard copies are stored in an office to which only we have access. We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your data has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your rights The UK General Data Protection Regulation and the Data Protection Act 2018 give you several rights concerning your information. You have the right to see the personal information we hold about you. If you make a Data Subject Access Request, there may be a small charge – if so, we’ll let you know. Please email Jeremy@growthecoach.com to make such a request.

You have the right to object to us processing your personal information, ask us to restrict the processing of your personal information, or delete the information we hold about you. Please email Jeremy@growthecoach.com about exercising these rights. If you believe we have breached your rights concerning your personal information, please email Jeremy@growthecoach.com . If we cannot satisfy your concerns and rectify the situation, you may also raise your concern with the Information Commissioner’s Office https://ico.org.uk/concerns/handling/.

Keeping you informed

We may send you details of offers and events from Grow the Coach. We won’t share your personal information with other companies for their marketing purposes without your consent. You can change your marketing preferences at any time by emailing Jeremy@growthecoach.com. Changes to this Privacy Notice We’ll update this page whenever our Privacy Notice changes in any way. If you have any questions or feedback about how we use your data, please email Jeremy@growthecoach.com.

Grow the Coach is the trading name of Grow the Coach Ltd, a company registered in England and Wales, Company Number 16160094.